Frequently Asked Questions (FAQ)
1. What types of security systems do you offer?
We offer a range of customizable solutions including smart home security systems, 24/7 monitored alarm systems, video surveillance, motion detectors, door/window sensors, and mobile app integration for remote access and control.
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2. Is professional monitoring included?
Yes. Our systems come with optional 24/7 professional monitoring services. If an alarm is triggered, our monitoring center will immediately assess the situation and contact emergency responders if needed.
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3. Can I control my system from my phone?
Absolutely. Our mobile app allows you to arm/disarm your system, view live camera feeds, receive alerts, and manage smart devices—all from your smartphone or tablet.
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4. What happens if the power goes out or Wi-Fi disconnects?
Our systems include battery backup and cellular connectivity options to ensure your home stays protected even during outages or internet disruptions.
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5. Do I need a landline for the system to work?
No landline is required. Our systems use wireless technology and can operate via cellular or Wi-Fi connections.
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6. Is installation DIY or professional?
We offer both options. You can choose easy-to-install DIY kits or schedule a professional installation for a seamless setup and personalized system configuration.
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7. How much does a home security system cost?
Pricing depends on the size of your home, the level of protection you need, and whether you choose professional monitoring. We offer flexible packages and transparent pricing—no hidden fees.
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8. Can I add smart home features like lights or thermostats?
Yes! Our systems integrate with popular smart home devices, allowing you to automate lighting, climate control, locks, and more for added convenience and security.
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9. What if I move to a new home?
Your system can move with you. We’ll help you transfer or reinstall your equipment at your new location and update your monitoring service accordingly.
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10. Is there a warranty or satisfaction guarantee?
Yes. We offer a limited warranty on all equipment and a satisfaction guarantee on our services. If you’re not happy, we’ll work with you to make it right.
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11. What is your refund policy?
We do not offer refunds once equipment has been installed, as each system is customized and activated for your property. However, we proudly honor the warranty on all equipment and will replace any items that are covered under warranty. If equipment has not been installed and is returned in its original condition, a refund may be issued minus a restocking fee. For questions about warranty coverage or returns, please contact our support team—we’re here to help.
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